You might have heard the notion of leader as servant. I imagine that it might be based in concepts from Christianity, but I don’t know for sure. At any rate, I’ve had a chance to learn about the concept and apply it to my leadership in volunteer groups and the workplace.
You’d like to think that the idea is simple:
- A leader’s results are delivered because of the work the team does.
- The leader can help his team to deliver those results by helping to remove obstacles and facilitate action.
- As a result, the leader can be the most value by thinking of himself as a servant of the team.
But this is just a starting place, it’s not the full story.
Continue reading The servant leader
I ran across a very useful e-book today: The Top Tens of Employee Engagement.
It’s a huge number of “top ten lists” from various writers, all with ideas about how to increase the passion and engagement of your workers.
This morning I had a chance to read a powerful article by Bob Kelleher, entitled The Storm is Approaching: Staff Turnover Will Return with A Vengeance!
Recommended reading, for sure.
I’ve been talking about this topic for awhile, and I’m not surprised to see industry experts noticing the trend. This is a big one, folks, and may shock a lot of managers in its depth and speed. There is a LOT of pent-up frustration with the lack of job security, flexibility, and how companies appear to value (or not) their employees.
Continue reading Staff turnover will return with a vengeance!
Today, we understand that motivation — and therefore engagement — comes from loving what you do. You love what you do when you are in the right job, feel valued and are given opportunities to grow. Get your people to love what they do, and they are yours — fully engaged.
- Terri Kabachnick
I’m going to take this discussion in a different direction than you might expect, given this quote.
The concept that Ms. Kabachnick conveys here is true, but … limited. It’s true that loving what you do leads to engagement.
Continue reading Loving what you do
It’s vital that your people know that you value the contributions they’re making. But this is a trickier issue than you might expect!
There’s been a backlash lately against the idea, promoted in the 1970s-1990s, that our kids need to develop high self esteem. Some would say that we’ve created a generation of spoiled adults who need to be constantly fed praise and recognition, even when not warranted. There may be some truth to this, but it’s not my point. I’m talking about a timeless human need, which is much deeper than being praised for the tiniest flicker of initiative.
Continue reading Leadership principle #6: Recognition
I’ve been reading an excellent book, Wombat Selling by Michael Hewitt-Gleason. The core idea is elegant in its simplicity:
You don’t close the sale with your customer. The customer closes the sale.
I imagine this strikes you either as confusing, or as “duh!” obvious. Let me expand further, because it can entirely change the relationship you have with your customers.
Continue reading Selling